Pinnacle Privacy Policy

At Pinnacle, we are committed to protecting the privacy and personal data of everyone who visits our website or uses our services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register for a Pinnacle account, complete a Pinnacle login, place a bet, or play at our Pinnacle casino. By accessing pinnacle.com or pinnacle.ca, you agree to the practices described below.

Our casino services are operated by Ragnarok Corporation N.V. (company number 79358, registered at Pletterijweg 43, Willemstad, Curaçao), licensed by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Payments on our behalf are processed by Impyrial Holdings Ltd (8A Pitmans Alley, Main Street, Gibraltar GX11 1AA). Our sportsbook operations are run by Balder Media Ltd (company number 000045057, 9 Barrack Road, Belize City, Belize), licensed by Anjouan (ALSI-202412052-FI2), the Malta Gaming Authority (MGA/CL2/1069/2015), the Swedish Gambling Authority (18Li12898), and, for pinnacle.ca customers in Ontario, the Alcohol and Gaming Commission of Ontario (AGCO OPIG1236075).

Information We Collect

We collect several categories of personal data to operate our platform, verify your identity, and process transactions when you complete Pinnacle deposit or Pinnacle withdrawal requests.

• We collect registration details when you Pinnacle register, including your name, date of birth, address, email, and phone number
• We collect identification documents required for age and identity verification purposes
• We gather financial data such as payment card numbers, e-wallet details, or cryptocurrency wallet addresses used for deposits and withdrawals
• We track your gaming and betting activity across Pinnacle slots, Pinnacle live casino, and sportsbook markets to maintain accurate account records
• We log technical data including IP address, device type, browser information, and geolocation when you access our Pinnacle app or website
• We store your communications with our customer support team via email or LiveChat

How We Use Your Information

We use the information we collect for a variety of legitimate business and legal purposes. We process your data to create and manage your account, verify your identity in accordance with anti-money laundering regulations, and process your Pinnacle deposit and withdrawal transactions securely.

• We use your data to provide access to our Pinnacle casino, sportsbook, and Pinnacle live casino games
• We use your information to communicate important account updates, including changes to a Pinnacle bonus code offer or Pinnacle casino promotions
• We analyze gameplay patterns to support responsible gambling tools and detect unusual account activity
• We use your contact details to respond to inquiries submitted through our customer service channels
• We may use aggregated, anonymized data to improve our Pinnacle app, website performance, and overall Pinnacle casino benefits offered to our players

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and keep you securely logged in during a Pinnacle casino login session. Cookies also help us understand how visitors interact with our site, including which pages relating to Pinnacle slots or Pinnacle sports casino content are most popular. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionality.

Sharing of Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners where necessary to operate our services.

• We share payment information with Impyrial Holdings Ltd, our designated payment processor, to complete transactions
• We share relevant data with Balder Media Ltd for the purposes of operating sportsbook and Pinnacle sports casino review-related services
• We may disclose information to regulatory authorities, including the Curaçao Gaming Control Board, the Malta Gaming Authority, and the AGCO, as required by law
• We may share data with fraud prevention, identity verification, and anti-money laundering service providers
• We may disclose information if required by a court order, subpoena, or other legal process

International Data Transfers

As we serve customers from more than 100 countries, your data may be transferred to and processed in jurisdictions outside your country of residence, including Curaçao, Gibraltar, Belize, and Malta. We take appropriate contractual and technical measures to ensure your data receives an adequate level of protection wherever it is processed. Please note that we do not accept players from certain restricted jurisdictions, including the United States, the United Kingdom, France, Spain, Germany, Australia, and other listed territories, and no personal data is knowingly collected from residents of these regions.

Data Security

We employ industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal and financial information. While we take extensive precautions to safeguard your data, no method of electronic transmission or storage is completely secure, and we encourage you to use a strong, unique password for your Pinnacle account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations. Once your account is closed and retention periods have expired, we securely delete or anonymize your information in accordance with applicable law.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data.

• You have the right to request access to the personal data we hold about you
• You may request corrections to inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of data processing
• You may withdraw consent for marketing communications, including notifications about a Pinnacle bonus, Pinnacle free spins, or other Pinnacle casino promotions, at any time

To exercise any of these rights, you can contact our customer service team, and we will respond in accordance with applicable data protection regulations.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be immediately closed, with any associated funds handled in accordance with applicable regulations.

Marketing Communications

With your consent, we may send you promotional messages regarding a Pinnacle promo code, seasonal offers, or updates about our Pragmatic Play Drops & Wins, Spinoleague, and Playson network promotions. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page regularly. Continued use of our Pinnacle casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team via LiveChat, available 24/7, or by emailing customerservice@pinnacle.com. We are here to address any privacy-related concerns you may have while enjoying Pinnacle casino games, our Pinnacle sports casino offering, or Pinnacle live casino tables.